W Mountain Lodge Down Jacket 'Mocha'

At TAKOUT®, we want you to shop with confidence.

Below you’ll find our Returns & Exchanges Policy, designed to keep the process transparent and fair for all customers.

Return Window

• Returns must be requested within 14 days of receiving your order.
  
  

Return Policy

• All items must be unworn, unwashed, and in their original condition with tags attached.
• Footwear must be returned with the original shoebox placed inside a shipping box to avoid damage.
  
• Apparel and headwear must be returned unworn and with tags intact.

How to Request a Return

• Contact us at info@takoutny.com with your order number and the items you wish to return.
• Once approved, we will provide you with a prepaid return label.
• Ship your package to:
  
  TAKOUT®
  Attn: Returns Department
  2435 Grand Concourse
  Bronx, NY 10468
  
  
• We strongly recommend using a traceable and insured shipping method, as TAKOUT® cannot be held responsible for returns lost in transit.
  
  

Non-Returnable Items

• The following items are final sale and cannot be returned or exchanged; All Sale Items (Markdowns and Sale Promotions with code), release date products, collaboration products, electronic goods, socks, undergarments, publications, and candles & incense.
  

Refunds

• Refunds are issued back to the original payment method once the return has been inspected and approved.
• Please allow 3–5 business days after processing for the refund to appear in your account.
• Store credit is available upon request instead of a refund.
• A 8% restocking fee will be applied to all returns unless the product is defective or incorrect.
  
  

Exchanges

• We do not offer direct exchanges. If you need a different size or color, please place a new order and return the original item for a refund.
  
  

Right to Decline

• TAKOUT® reserves the right to decline returns that do not meet our policy requirements. In such cases, the customer will be notified and the items returned at their expense.

At TAKOUT®, we want you to shop with confidence.

Below you’ll find our Returns & Exchanges Policy, designed to keep the process transparent and fair for all customers.

Return Window

• Returns must be requested within 14 days of receiving your order.
  
  

Return Policy

• All items must be unworn, unwashed, and in their original condition with tags attached.
• Footwear must be returned with the original shoebox placed inside a shipping box to avoid damage.
  
• Apparel and headwear must be returned unworn and with tags intact.

How to Request a Return

• Contact us at info@takoutny.com with your order number and the items you wish to return.
• Once approved, we will provide you with a prepaid return label.
• Ship your package to:
  
  TAKOUT®
  Attn: Returns Department
  2435 Grand Concourse
  Bronx, NY 10468
  
  
• We strongly recommend using a traceable and insured shipping method, as TAKOUT® cannot be held responsible for returns lost in transit.
  
  

Non-Returnable Items

• The following items are final sale and cannot be returned or exchanged; All Sale Items (Markdowns and Sale Promotions with code), release date products, collaboration products, electronic goods, socks, undergarments, publications, and candles & incense.
  

Refunds

• Refunds are issued back to the original payment method once the return has been inspected and approved.
• Please allow 3–5 business days after processing for the refund to appear in your account.
• Store credit is available upon request instead of a refund.
• A 8% restocking fee will be applied to all returns unless the product is defective or incorrect.
  
  

Exchanges

• We do not offer direct exchanges. If you need a different size or color, please place a new order and return the original item for a refund.
  
  

Right to Decline

• TAKOUT® reserves the right to decline returns that do not meet our policy requirements. In such cases, the customer will be notified and the items returned at their expense.

At TAKOUT®, we want your shopping experience to feel effortless and transparent.

Below you’ll find our shipping policy, designed to give you confidence and clarity from checkout to delivery.

Shipping & Processing

• All orders are processed within 24–48 business hours once payment has been verified.
• Standard processing time may take 2–4 business days during peak periods.
  
  

Shipping Costs

• Rates are calculated automatically at checkout based on your location and chosen method.
  
  

Tracking

• Once your order has shipped, you will receive an email confirmation with a tracking number.
  
  

Coverage

• At this time, we ship exclusively within the United States.
• International shipping is not currently available.
  
  

Responsibility

• TAKOUT® is not liable for packages lost, stolen, damaged, or delayed once they are in the hands of the carrier.
• For delivery issues, please contact the carrier directly using your tracking number.

At TAKOUT®, we want your shopping experience to feel effortless and transparent.

Below you’ll find our shipping policy, designed to give you confidence and clarity from checkout to delivery.

Shipping & Processing

• All orders are processed within 24–48 business hours once payment has been verified.
• Standard processing time may take 2–4 business days during peak periods.
  
  

Shipping Costs

• Rates are calculated automatically at checkout based on your location and chosen method.
  
  

Tracking

• Once your order has shipped, you will receive an email confirmation with a tracking number.
  
  

Coverage

• At this time, we ship exclusively within the United States.
• International shipping is not currently available.
  
  

Responsibility

• TAKOUT® is not liable for packages lost, stolen, damaged, or delayed once they are in the hands of the carrier.
• For delivery issues, please contact the carrier directly using your tracking number.